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Covid-19 Procedures

We wanted to contact you to let you know about the procedures we have and are putting in place before your arrival at Stable Cottage.
Being an independently run business alongside a Caravan Park, safety for our staff and guests is something that we take very seriously, not just now but all the time .
We have always had extremely stringent cleaning and hygiene standards and moving forwards we will be taking the necessary steps to minimise the risk of transmission of Covid 19 and put you as the customer at ease that we have done our upmost to provide you with a clean, safe and comfortable property.
As you may have seen on some of our social media posts or our booking platforms, we are independently run and perform all the day to day tasks; taking bookings, liaising with customers, laundry and cleaning to ensure it is to the highest standard at all times. Cleanliness is something that we pride ourselves on. To protect our staff and also you the customer, where possible we have blocked days out either side of your booking to ensure the property is aired and cleaned for the next guests arriving. This ensures all the correct procedures are undertaken and gives us the time to prepare thoroughly.
Where this is not possible we may ask that check out and check in times differ to those on your original booking confirmation to ensure the cottage is cleaned correctly before your arrival.
If this is the case please bare with us, these are challenging times we are facing and we want to provide the best service for a truly unforgettable stay.

For your safety, these are the extra steps we will implementing during your stay :

• Cushions and bed throws will be removed from the bedrooms and lounge .
• Books, DVDs, games and literature will be removed.
• All laundry is washed at 60 degrees celsius and will be fresh for every change, along with new pillow and mattress protectors
• All pots, cutlery and glasses will be rewashed on a high dishwasher setting and cupboards cleaned before they are returned
• We will adopt the 2 part clean method of clean then disinfect on all hard surfaces and common touch points. Eg light switches, tv remotes etc.
• Key safes and keys will be disinfected
• All complimentary tea, coffee and sugar will be removed from the property

We look forward to welcoming you to Whitby and should you have any queries, concerns or questions before your stay or before you book, please don’t hesitate to get in contact with us via email or by phone on: 01947 602660.

Should you wish to see a copy of our risk assessment, a copy will be in the cottage upon arrival but we can also provide this prior to your visit via email.

Many thanks
The Stable Cottage Team

 
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